The TCO chat is where people stop feeling nervous and start feeling in charge.
A Treatment Coordinator — TCO for short — is the person who talks you through your options before you ever sit in the dentist's chair. Not a dentist, but someone who knows the journey inside out and is entirely on your side.
What a TCO Appointment Actually Is
A conversation, not a commitment. You'll sit down with someone who listens, talk through what's bothering you, get a free 3D scan and digital photos, see your own teeth on screen, and discuss options, timelines, and realistic price ranges — all before seeing the dentist. You leave with a written estimate and time to think, with zero pressure to decide on the spot.
Who You'll Actually Speak To
If you call the practice, you'll likely speak to Andrea, Ruth, or Keris on reception, who'll get you booked into the TCO diary. If you message us, you're chatting with Faz, Hannah, or Angie — our Treatment Coordinators, all qualified dental nurses with decades of combined experience between them. They're the translators between the world of dentistry and the world you actually live in.
Is This a Sales Meeting?
No. We don't work on commission, and we don't start until you've told us what actually matters to you. It's about clarity, comfort, and control — the point where people generally stop feeling nervous and start feeling like they're the one deciding.
What to Expect, Step by Step
You arrive and the team already knows your name. A free 3D scan and photo record. A conversation where you lead. Ballpark prices and payment options. A written plan to take away. Then you think it over and book when you're ready, not before.